Overview
Chestnut Grove Assisted Living, located in Richmond, Virginia, has been serving the community for over 20 years with a focus on empowering seniors to live active and enriched lives. The facility offers personalized support and a variety of creative activities, aiming to provide a home-like atmosphere for its residents. With a reputation for quality care and spacious living options, Chestnut Grove is a consideration for families seeking assisted living or memory support services in the greater Richmond area.
Services & Support
Chestnut Grove provides a range of services including assisted living, memory care, and skilled nursing. Residents can choose from multiple floor plans, including studio, one-bedroom, and two-bedroom apartments. The facility emphasizes individualized care plans, which aim to cater to the specific needs of each resident. The dining experience is highlighted by talented chefs who prepare healthy and nutritious meals, contributing to the overall well-being of the residents.
Care Approach & Staff
The staff at Chestnut Grove is noted for their compassionate and attentive approach to care. Many families have expressed appreciation for the friendly interactions and the effort made by staff to ensure residents feel comfortable and cared for. However, some reviews indicate concerns about staffing consistency and management oversight, suggesting that experiences with care can vary significantly. While some staff members are praised for their dedication, others have been described as less engaged.
Who They Serve
Chestnut Grove serves seniors in need of assisted living and memory care, including those with conditions such as Alzheimer’s disease. The facility caters to a diverse group of residents, providing specialized support to ensure they can thrive in a supportive environment.
What Families Say
Feedback from families is mixed. Many appreciate the warm and compassionate atmosphere, highlighting the quality of food and activities available. However, some families have reported serious concerns regarding communication and continuity of care, particularly in the memory care unit. Positive experiences include attentive staff and a clean environment, while negative experiences point to issues with management and staff engagement.
Room for Improvement
Several reviews indicate a need for improvement in staffing consistency and communication among staff and families. Some families reported experiencing lapses in care and a lack of responsiveness from management when concerns were raised. Addressing these issues may enhance the overall quality of care provided at Chestnut Grove.
Summary
Chestnut Grove Assisted Living offers a range of services designed to support seniors in a home-like environment. While many families have found satisfaction with the care and support provided, concerns regarding staffing and management practices have been raised. Prospective residents and their families are encouraged to visit and evaluate the facility to determine if it meets their needs.
