Overview
Care Advantage, Inc., located in Portsmouth, Virginia, offers in-home care services aimed at providing support to clients in the comfort of their own homes. The company emphasizes a commitment to care, integrity, and community contribution, with a team that includes dedicated and compassionate individuals.
Services & Support
Care Advantage provides a range of in-home care services, including assistance with daily activities such as companionship, shopping, cooking, cleaning, dressing, and bathing. They aim to tailor their services to meet the specific needs of their clients, ensuring a personal home care experience.
Care Approach & Staff
The staff at Care Advantage is described as compassionate and dedicated to improving the quality of life for their clients. However, there have been multiple reports regarding issues with caregiver reliability, including no-shows and late arrivals. Some families have expressed concerns about the training and professionalism of the caregivers, indicating that there may be a need for improved training protocols within the organization.
Who They Serve
Care Advantage serves a diverse clientele, including clients who require short-term assistance as well as those needing long-term care. They are particularly focused on providing support to veterans and families looking for reliable home health care services.
Room for Improvement
Several reviews highlight significant concerns regarding the company’s reliability and responsiveness. Families have reported instances of caregivers not showing up or being late, leading to dissatisfaction with the service. Additionally, there are mentions of inadequate training for caregivers, which has affected the quality of care provided.
What Families Say
Feedback from families is mixed. Some clients appreciate the compassion displayed by caregivers and have had positive experiences with specific aides. Conversely, others have reported frustration with the company’s scheduling and communication, noting a lack of resolution to their concerns and a high turnover of caregivers.
Summary
Care Advantage, Inc. in Portsmouth, Virginia, aims to provide personalized in-home care services with a focus on compassion and integrity. While some families have had positive experiences with individual caregivers, there are notable concerns regarding the reliability of services and the training of staff. Families considering Care Advantage may want to weigh these factors carefully in their decision-making process.
