Overview
Silver Care LLC, located in Norfolk, Virginia, is a family-owned home health care agency dedicated to providing safe and cost-effective personal and respite care services. Their mission centers on ensuring quality and client satisfaction, emphasizing the importance of trust and reliability in caregiving. With a focus on enhancing independence for seniors in the Hampton Roads and Southampton County areas, Silver Care strives to deliver high-quality service that families can depend on.
Services & Support
Silver Care LLC offers a variety of services designed to meet the needs of seniors and their families. These services include personal care, companion care, and specialized support for individuals with dementia. The agency is committed to providing attentive care in the home, ensuring that clients receive the support they need to maintain their independence and quality of life.
Care Approach & Staff
The caregivers at Silver Care are frequently described as professional, caring, and patient. Families have noted that the staff take the time to understand the unique needs of each client, fostering a supportive environment. Training programs, including CPR and first aid classes, are provided to ensure that caregivers are well-equipped to handle various situations, further enhancing the quality of care offered.
Who They Serve
Silver Care LLC serves seniors in the Hampton Roads and Southampton County areas, providing care tailored to those recovering from medical events or needing assistance with daily activities. The agency is noted for its flexibility, accommodating short-notice requests for care when needed.
Service Area
Silver Care LLC primarily serves the Hampton Roads and Southampton County areas of Virginia. This geographic focus allows them to provide timely and consistent care to their clients within the community.
Insurance & Billing
Silver Care LLC accepts various payment options, including VA benefits, Vet Assist, private pay, Medicaid, and long-term care insurance. This range of billing options aims to make their services accessible to a broader audience.
What Families Say
Reviews from families highlight the professionalism and compassion of the staff at Silver Care. Many clients appreciate the dedication of caregivers, noting improvements in their loved ones’ well-being. However, some reviews mention concerns about communication and administrative processes, indicating areas where improvements could be made.
Room for Improvement
Several reviews indicate potential areas for improvement, particularly regarding communication and administrative responsiveness. Some staff members have expressed frustrations about call-out procedures and reimbursement processes, suggesting that better support for employees could enhance overall satisfaction.
Summary
Silver Care LLC is a home health care agency in Norfolk, Virginia, committed to providing compassionate and reliable care for seniors. With a focus on quality service and client satisfaction, they offer a range of personal and respite care services. While many families commend the staff’s dedication and professionalism, there are noted areas for improvement in communication and administrative practices. Overall, Silver Care aims to support families in maintaining the independence and well-being of their loved ones.
