Overview
Sentara PACE, located in Norfolk, Virginia, is a Program of All-Inclusive Care for the Elderly designed to support frail seniors who wish to remain in their homes and communities. This program provides comprehensive health care and supportive services, serving the Virginia Beach, Chesapeake, and Norfolk areas. With a focus on maintaining independence, Sentara PACE offers transportation, meals, medical care, and socialization for eligible individuals who qualify for nursing facility level of care.
Services & Support
Sentara PACE offers a variety of services aimed at enhancing the quality of life for seniors. These include medical care, physical therapy, and social worker support. The program is structured to ensure that seniors receive the necessary care while allowing them to stay in familiar surroundings. Families have noted the importance of the multidisciplinary team, which collaborates to address the diverse needs of participants.
Care Approach & Staff
The staff at Sentara PACE is described as hardworking and dedicated to helping patients and their families. Many families appreciate the compassionate care provided by the team, which includes doctors, nurses, and social workers. However, some reviews indicate that there are inconsistencies in the quality of care, with reports of communication issues among staff and concerns about the treatment of patients. While some staff members are praised for their kindness and professionalism, others have been criticized for their approach and judgment towards patients.
Who They Serve
Sentara PACE primarily serves frail seniors who wish to remain at home but require assistance with daily activities and medical care. The program is tailored to meet the needs of individuals who qualify for nursing facility care but prefer to live in their own homes. Families have expressed gratitude for the support provided, especially in managing conditions like dementia.
What Families Say
Feedback from families is mixed. Many express appreciation for the program’s supportive environment and the positive impact it has on their loved ones’ well-being. Some families report that their relatives feel more engaged and included in social activities. However, there are significant concerns regarding communication, staff treatment, and overall care quality, with some families advising caution when considering this facility for their loved ones.
Room for Improvement
Several reviews highlight areas for improvement, particularly regarding communication between staff and the timely administration of medical care. Issues with staff attitudes and judgment have also been noted, suggesting that some employees may not provide the level of support and understanding that families expect. Addressing these concerns could enhance the overall experience for both patients and their families.
Summary
Sentara PACE in Norfolk, Virginia, offers a comprehensive care program aimed at supporting seniors who wish to remain in their homes. While many families appreciate the dedicated staff and the services provided, there are notable concerns about communication and the treatment of patients. Families considering Sentara PACE may want to weigh the positive aspects of the program against the reported challenges to make an informed decision.
