Overview
Hope In-Home Care, located in Norfolk, Virginia, provides home health care services aimed at supporting individuals in their daily living activities. The agency offers assistance to clients needing care in their own homes, including those on hospice.
Services & Support
The services provided by Hope In-Home Care include health maintenance, meal preparation, and light housekeeping. Clients have noted that the aides assigned to them are often described as kind and willing to help, which has been a positive aspect of their experience with the agency.
Care Approach & Staff
While some clients have expressed satisfaction with the aides’ performance, there have been significant concerns regarding the management and communication within the agency. Reviews indicate that clients often felt unsupported and that communication from the management was lacking. Instances of last-minute cancellations and a failure to notify clients about changes in care assignments have been reported.
Who They Serve
Hope In-Home Care serves a variety of clients, including those requiring hospice care. The agency aims to provide support to individuals who may need assistance with daily activities due to health conditions or recovery from surgery.
Room for Improvement
Multiple reviews highlight issues with communication and reliability from the management team. Clients have reported challenges in getting timely responses and support, particularly when changes to care arrangements occurred. This has led to frustration and feelings of being undervalued as a client.
What Families Say
Feedback from families has been mixed. While some have praised the kindness and professionalism of the aides, others have expressed dissatisfaction with the management’s communication and reliability. Several clients felt neglected during critical times, particularly when they were left without care for extended periods.
Summary
Hope In-Home Care in Norfolk, Virginia, offers essential home health services with a focus on supporting clients in their homes. While the aides are generally well-regarded for their compassionate care, there are notable concerns regarding management communication and reliability that potential clients may want to consider.
