Overview
Heartland Hospice, located in Newport News, Virginia, is dedicated to providing compassionate end-of-life care. As part of the Gentiva family, they focus on delivering physical, emotional, and spiritual support to patients and their families facing terminal diagnoses. The team at Heartland Hospice aims to ensure that individuals can live with dignity and grace during their final days.
Services & Support
Heartland Hospice offers a range of services designed to meet the unique needs of patients with life-limiting illnesses. Their care includes 24-hour nursing, symptom management, and hospice services. The team collaborates closely with families to create personalized care plans that address both physical and emotional needs. They also provide bereavement care for up to 13 months following a loved one’s passing, ensuring ongoing support for families.
Care Approach & Staff
The staff at Heartland Hospice is noted for their kindness and compassionate approach. Families have praised the care provided by nurses and Certified Nursing Assistants (CNAs), highlighting their dedication and emotional support during difficult times. The team includes physicians, nurses, social workers, chaplains, and volunteers who work together to address the holistic needs of patients, ensuring they feel cared for and supported.
Who They Serve
Heartland Hospice serves individuals with life-limiting illnesses who have a life expectancy of six months or less. This includes patients with conditions such as end-stage heart disease, COPD, Alzheimer’s disease, and ALS. The services are designed to support both the patients and their families through the challenges of terminal illness.
What Families Say
Families have expressed deep gratitude for the care provided by Heartland Hospice, often describing the staff as a “gift” during challenging times. Many reviews highlight specific team members for their exceptional kindness and support, noting that the emotional and spiritual care offered has been invaluable. Families appreciate the professional and compassionate manner in which the staff has handled their loved ones’ care.
Room for Improvement
While many families have had positive experiences, there have been some concerns regarding pain management for patients. A few reviews noted that expectations for medication management were not met, indicating a need for improvement in this area.
Summary
Heartland Hospice in Newport News, Virginia, stands out for its compassionate care and supportive staff. They provide comprehensive services aimed at addressing the physical, emotional, and spiritual needs of patients and their families. The commitment to kindness and professionalism has left a lasting impact on those they serve, making Heartland Hospice a trusted choice for end-of-life care.
