Overview
Gentiva Hospice, located in Newport News, Virginia, is dedicated to providing compassionate care for individuals facing life-limiting illnesses. Their mission centers on delivering physical, emotional, and spiritual support to patients and their families, ensuring that dignity and grace are maintained throughout the care process.
Services & Support
Gentiva Hospice offers a range of services including hospice care, home health care, palliative care, and advanced illness management. Their hospice care goes beyond managing pain and symptoms, focusing on the emotional and spiritual needs of patients and families. The team includes nurses, social workers, volunteers, aides, and chaplains who work collaboratively to provide comprehensive support.
Care Approach & Staff
The staff at Gentiva Hospice is noted for their compassion and dedication. Families have expressed appreciation for the empathetic approach of caregivers, emphasizing the importance of kindness and respect during difficult times. However, there have been mixed reviews regarding the consistency of care, with some families highlighting issues with communication and staff turnover.
Who They Serve
Gentiva serves individuals facing life-limiting illnesses and their families, offering tailored support to meet their unique needs. The focus is on ensuring that patients can live their final days with dignity and comfort, while also providing families with the necessary resources to navigate this challenging phase of life.
Room for Improvement
While many families have praised the compassionate care provided by Gentiva staff, there are concerns regarding communication from administration and the consistency of care among different staff members. Some families reported frustrations with follow-through on commitments, particularly regarding equipment pick-up and updates on patient status.
What Families Say
Reviews reflect a range of experiences with Gentiva Hospice. Some families commend the dedication and warmth of specific staff members, expressing gratitude for the support received during challenging times. However, others have voiced dissatisfaction with certain staff interactions and the overall communication from the administration, indicating that improvements are needed in these areas.
Summary
Gentiva Hospice strives to provide compassionate and respectful care to those facing life-limiting illnesses in Newport News, Virginia. While many families appreciate the empathy and dedication of the staff, there are notable areas for improvement in communication and consistency of care. Families considering Gentiva should weigh these factors as they seek the best support for their loved ones.
