Overview
Riverside Home Health Peninsula, located in Newport News, Virginia, offers home health care services designed to help clients recover, regain strength, and maintain independence in a familiar environment. Their approach focuses on providing personalized care for individuals transitioning from hospitals, managing chronic conditions, or recovering from surgeries.
Services & Support
Riverside Home Health Peninsula provides a range of services that cater to various health needs. These include skilled care at home for patients managing conditions such as heart disease, diabetes, respiratory issues, and the natural aging process. The agency also supports those recovering from strokes, surgeries, or stays in rehabilitation facilities. Their team collaborates closely with healthcare providers to develop tailored care plans that address individual situations.
Care Approach & Staff
The staff at Riverside Home Health Peninsula are frequently described as compassionate and patient. Families have expressed appreciation for the attentiveness and professionalism displayed by caregivers. However, some clients have noted challenges with planning and scheduling, which led to missed visits and confusion regarding staff assignments. While certain nurses have made a positive impact, the overall organization has received mixed feedback regarding staff consistency.
Who They Serve
Riverside Home Health Peninsula primarily serves elderly clients, including those managing chronic health conditions and those recovering from medical procedures. Families have shared experiences of the agency caring for their loved ones, such as mothers and fathers, highlighting the importance of the emotional connection formed between caregivers and clients.
What Families Say
Reviews indicate a blend of experiences at Riverside Home Health Peninsula. Many families commend the kindness and professionalism of the staff, noting how they made their loved ones feel comfortable and cared for. However, there are concerns regarding scheduling and organizational issues that have caused stress for clients, particularly for elderly individuals requiring consistent care.
Room for Improvement
Several reviews point to a need for better organization and communication within the agency. Issues such as missed visits and inconsistent staffing have been highlighted as areas that could benefit from improvement to enhance the overall experience for clients and their families.
Summary
Riverside Home Health Peninsula provides essential home health care services in Newport News, Virginia. While many families appreciate the compassionate care provided by staff, there are notable concerns regarding scheduling and organizational efficiency. The agency has the potential to improve the experience for its clients by addressing these challenges, ensuring that all individuals receive the reliable care they need.
