Overview
Personal-Touch Home Care Inc, located in Newport News, Virginia, provides a range of home health care services aimed at assisting individuals to remain safely in their homes. The organization emphasizes the importance of understanding care options and tailoring services to meet the specific needs of clients and their families.
Services & Support
The services offered by Personal-Touch Home Care Inc include nursing care and physical therapy, among others. Families have noted the professionalism and kindness of the nursing staff, particularly highlighting the quality of care received during recovery from surgeries, such as total knee replacements and lumbar spinal fusions. Physical therapy services have also been positively received, with clients reporting significant improvements in mobility and strength.
Care Approach & Staff
The staff at Personal-Touch Home Care Inc includes nurses and therapists who are described as caring and compassionate. Many families have expressed appreciation for the dedication shown by individual staff members, who often go above and beyond in their roles. However, there have been mixed reviews regarding communication and management practices, with some families experiencing delays in service and a lack of follow-up.
Who They Serve
Personal-Touch Home Care Inc serves a diverse clientele, including individuals recovering from surgery and those needing assistance with daily activities. The agency aims to provide tailored care that meets the unique needs of each client, ensuring that they receive the support necessary for their recovery and well-being.
Room for Improvement
Several reviews indicate that there are areas needing improvement, particularly regarding communication and reliability. Some families reported issues with missed appointments and lack of follow-through from the office staff, which led to frustration during critical recovery periods. Additionally, experiences with certain staff members have raised concerns about professionalism and respect.
What Families Say
Feedback from families is varied. Many commend the quality of nursing and therapy services, praising specific staff members for their compassionate care. However, there are significant concerns regarding the management of the agency, with some families expressing dissatisfaction with the office’s responsiveness and overall communication. Despite these challenges, some families maintain a positive view of the care their loved ones received, particularly emphasizing the dedication of individual nurses and therapists.
Summary
Personal-Touch Home Care Inc in Newport News, Virginia, offers a range of home health care services, including nursing and physical therapy. While many families appreciate the compassionate care provided by individual staff members, there are notable concerns regarding communication and management practices within the agency. Families considering Personal-Touch Home Care Inc should weigh the positive experiences of dedicated staff against the reported challenges in service reliability.
