Overview
AeroCare Sleep, located in Newport News, Virginia, is a provider of home medical equipment and respiratory products. They focus on offering services related to CPAP machines, oxygen supplies, and other essential medical equipment. Despite their commitment to customer service, many families have expressed dissatisfaction with their experiences.
Services & Support
AeroCare Sleep specializes in various home medical equipment, including CPAP machines, oxygen supplies, walkers, and wheelchairs. They accept Medicare and most commercial insurances, which may be beneficial for families seeking coverage for their medical needs.
Care Approach & Staff
Reviews indicate a mixed experience with the staff at AeroCare Sleep. While some customers have reported positive interactions with technicians who provided helpful support, others have described encounters with unprofessional staff. Issues such as late deliveries and inadequate responses to service requests have been noted, leading to frustration among families relying on timely care.
Who They Serve
AeroCare Sleep serves individuals in need of home medical equipment, particularly those requiring CPAP machines and oxygen supplies. Many of their clients are patients with chronic respiratory conditions who depend on reliable access to medical equipment for their well-being.
Service Area
AeroCare Sleep operates in Newport News, Virginia, and is part of a network that extends throughout Maryland and Virginia. They aim to provide essential medical supplies to families in these regions.
What Families Say
Feedback from families reveals significant concerns about the reliability of services provided by AeroCare Sleep. Many have reported delays in receiving necessary equipment, such as CPAP masks and oxygen tanks, and difficulties in communication with staff. Some families have experienced ongoing issues with incorrect orders and billing challenges, leading to a lack of confidence in the company’s ability to meet their medical needs.
Room for Improvement
Common themes in reviews suggest that AeroCare Sleep could improve in several areas, including timely delivery of equipment, responsiveness to customer inquiries, and overall communication. Families have expressed a need for better coordination and support, particularly when dealing with critical medical supplies.
Summary
AeroCare Sleep in Newport News, Virginia, provides home medical equipment and respiratory services, but many families have faced challenges with their service. While there are instances of positive experiences, the overall feedback indicates a need for improvement in reliability and customer support. Families considering AeroCare Sleep may want to weigh these experiences as they compare providers.
