Overview
Continuing Care, located in Harrisonburg, Virginia, offers home health care services. However, feedback from families indicates significant concerns regarding the quality and reliability of their services.
Services & Support
The services provided by Continuing Care are intended to support patients in their homes. Unfortunately, many families have reported issues with the consistency and professionalism of the aides. There are claims that aides sometimes do not show up for scheduled visits, and when this occurs, the office fails to inform the patient or their family.
Care Approach & Staff
Families have expressed dissatisfaction with the care approach at Continuing Care, citing disorganization and a lack of reliable staffing. Some aides have been described as poorly trained, leading to minimal assistance being provided during visits. There are reports of aides not being present when needed and even instances of aides being found asleep while on duty.
What Families Say
Reviews highlight a range of grievances, including accusations of dishonesty and unprofessional behavior. Families have noted that the company does not seem to take complaints seriously, leading to a lack of accountability for the aides’ actions. One family mentioned filing a complaint with the office due to a troubling incident involving an aide’s lack of engagement while on duty.
Room for Improvement
Feedback suggests that Continuing Care could benefit from addressing issues related to staff training and communication. Families have expressed a desire for more reliable service and better oversight of aides to ensure quality care for patients.
Summary
Continuing Care in Harrisonburg, Virginia, faces significant challenges according to family feedback. Concerns about reliability, staff training, and communication have been repeatedly noted. Families seeking home health care may want to consider these factors when evaluating their options.
