Overview
Home Helpers Home Care of Tri-Cities, located in Colonial Heights, Virginia, is a provider of home care services aimed at promoting dignity and independence for clients in their own homes. With a focus on compassionate and individualized care, the agency offers a range of services designed to support the well-being of seniors and those in need of assistance.
Services & Support
Home Helpers provides a variety of services that cater to the unique needs of their clients. These include personal care, companionship, meal preparation, and wellness calls. The caregivers are trained to assist with daily tasks such as bathing and dressing, as well as managing medications and offering support for conditions like Alzheimer’s and dementia.
Care Approach & Staff
The agency emphasizes a compassionate approach to care, with a team of dedicated caregivers. While some families have praised the professionalism and helpfulness of certain staff members, others have raised concerns regarding the office’s responsiveness and management practices. There are mixed reviews about the scheduling and communication from the office, indicating that improvements could be beneficial.
Who They Serve
Home Helpers serves seniors and individuals requiring assistance in Colonial Heights and surrounding areas, including Mechanicsville, Chester, and Henrico. Their mission is to provide personalized care that helps clients maintain their independence and quality of life.
Service Area
In addition to Colonial Heights, Home Helpers Home Care of Tri-Cities operates in several nearby communities, including Mechanicsville, Chester, and Henrico. Their service area is designed to accommodate a variety of clients within the Tri-Cities region of Virginia.
What Families Say
Feedback from families has been varied. Some clients appreciate the compassionate care provided by individual caregivers, noting that they have had positive experiences. However, there are significant concerns regarding the office’s communication and management, with multiple reviews highlighting issues such as late arrivals and a lack of responsiveness from office staff.
Room for Improvement
Several families have expressed dissatisfaction with the office’s management and communication practices. Concerns include difficulties in reaching office staff, delays in caregiver arrivals, and a perceived lack of respect in interactions. Addressing these issues could enhance the overall experience for clients and their families.
Summary
Home Helpers Home Care of Tri-Cities offers a range of home care services in Colonial Heights, Virginia, with a focus on compassionate and individualized support. While some caregivers receive positive feedback for their professionalism, there are notable concerns regarding office management and communication. Families considering this provider may want to weigh the mixed reviews before making a decision.
