Overview
Heaven Sent by Home Town Health Care, located in Chester, Virginia, has been providing home health care services since 1980. As the first free-standing home health agency in Southside Virginia, they offer a range of services aimed at bridging the gap between hospital discharge and long-term care placement. Their focus is on delivering hospital-quality skilled nursing and therapy services in the comfort of patients’ homes.
Services & Support
Heaven Sent offers a variety of home health care services, including skilled nursing, physical therapy, occupational therapy, and speech therapy. Their team is dedicated to providing professional assessments and personalized care tailored to each patient’s needs. The agency emphasizes compassionate care and aims to support families during challenging times.
Care Approach & Staff
The team at Heaven Sent is described as compassionate and caring by several families. Many reviews highlight the dedication of the nursing and therapy staff, noting their punctuality and kindness. However, there are mixed experiences regarding the quality of care provided, with some families expressing dissatisfaction with specific therapy sessions and the overall management of care.
Who They Serve
Heaven Sent serves individuals requiring home health care, including those recovering from surgeries or managing chronic conditions. The agency has experience working with patients who have complex needs, such as those requiring assistance after significant medical procedures.
Insurance & Billing
Some families have reported challenges with insurance billing and coverage. Issues have been noted regarding unexpected charges and difficulties in communication about what services are covered. It is advisable for families to clarify insurance details with the agency to avoid potential misunderstandings.
What Families Say
Reviews about Heaven Sent are varied. Many families express gratitude for specific staff members, praising their compassionate care and professionalism. However, there are also significant concerns regarding the overall management of care, communication issues, and abrupt service cancellations. Some families recommend looking for alternative providers based on their experiences.
Room for Improvement
There are recurring themes in reviews indicating a need for improvement in communication and consistency of care. Families have expressed frustration with abrupt service cancellations and a perceived lack of professionalism in handling concerns. Additionally, some have pointed out the need for better coordination among staff to ensure comprehensive care.
Summary
Heaven Sent by Home Town Health Care provides a range of home health services in Chester, Virginia, with a focus on compassionate care. While many families appreciate the dedication of individual staff members, experiences vary significantly regarding the quality of care and communication. Prospective clients may want to consider these factors when evaluating their options for home health care.
