Overview
Personal-Touch Home Care, located in Chesapeake, Virginia, offers a range of home health care services tailored to meet the needs of patients and their families. The organization emphasizes a compassionate approach, aiming to provide high-quality care through a team of dedicated professionals.
Services & Support
Personal-Touch Home Care provides a variety of services, including hospice care, home health assistance, and physical therapy. Families have noted the importance of personalized care and the ability of staff to adapt services to individual needs. The organization aims to ensure that clients receive the support necessary for healing and comfort.
Care Approach & Staff
The staff at Personal-Touch Home Care are frequently described as caring and professional. Many clients have expressed gratitude for the attention and support they received, particularly from specific team members who made them feel at ease during challenging times. However, there have been mixed experiences regarding staff reliability and communication.
Who They Serve
Personal-Touch Home Care serves a diverse clientele, including individuals recovering from surgeries such as knee replacements, as well as those in need of hospice care. The organization strives to meet the unique needs of each patient, ensuring they receive appropriate care at home.
Service Area
Based in Chesapeake, Virginia, Personal-Touch Home Care primarily serves the surrounding areas, providing in-home care to clients who may require assistance with daily activities or medical needs.
Scheduling & Availability
There have been reports of inconsistent scheduling and communication issues regarding appointment confirmations. Some families noted instances where staff arrived late or failed to show up altogether, which can be particularly challenging for those living in remote locations.
Insurance & Billing
Concerns have been raised regarding billing practices and insurance communication. Some clients reported discrepancies in what the company communicated about insurance coverage, leading to frustration and confusion.
What Families Say
Feedback from families is varied. While many express appreciation for the caring nature of the staff and the quality of care received, others have reported significant issues with scheduling and communication. Positive experiences often highlight the professionalism of certain staff members, while negative reports focus on poor service and unfulfilled commitments.
Room for Improvement
Several reviews indicate a need for improvement in communication and reliability. Instances of staff not showing up as scheduled or providing unclear information have been noted. Enhancing these areas could significantly improve the overall experience for clients and their families.
Summary
Personal-Touch Home Care in Chesapeake, Virginia, provides a range of home health care services, including hospice and physical therapy. While many families appreciate the compassionate care from staff, there are notable concerns regarding scheduling and communication that the organization may need to address to enhance client satisfaction.
