Overview
Bickford of Chesapeake, located in Chesapeake, Virginia, is a family-owned community offering assisted living, independent living, and memory care services. The facility emphasizes a warm and inviting atmosphere, aiming to provide residents with a vibrant environment where they can thrive. Bickford employs a nationally recognized care model called HigherPath, designed to support seniors in living happier and healthier lives.
Services & Support
At Bickford of Chesapeake, residents receive personalized assistance with daily activities, including meals, grooming, and medication management. The community also offers specialized Montessori memory care that empowers residents with dementia to engage meaningfully in daily life. The team is dedicated to ensuring that residents feel valued and supported, participating in a variety of social activities and events.
Care Approach & Staff
The staff at Bickford are often noted for their compassion and dedication to resident care. Many reviews highlight the warm and welcoming atmosphere created by the team. However, there are concerns regarding management responsiveness and the consistency of care, particularly related to dietary needs and emergency call responses. While some staff members are praised for their commitment, others have been described as less attentive, leading to mixed experiences for residents and their families.
Who They Serve
Bickford of Chesapeake serves a diverse population, including seniors who require assistance with daily living and those in need of memory care. The community aims to create a supportive environment for residents, focusing on both independence and engagement in meaningful activities.
Living Options & Amenities
The facility is noted for its beautiful architecture and home-like environment, designed to make residents feel comfortable and at ease. However, some reviews indicate that while the building is aesthetically pleasing, certain areas, such as the courtyard, require maintenance to match the overall elegance of the facility.
Dining & Activities
Bickford offers delicious, scratch-made meals that residents often enjoy, contributing to a sense of community during dining times. The calendar is filled with social activities aimed at fostering connections among residents, although concerns about dietary restrictions and meal delivery have been raised by some families.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones received, noting the dedication of certain staff members and the positive atmosphere. Conversely, others report significant concerns regarding management’s responsiveness, staff behavior, and the overall quality of care, particularly in relation to dietary needs and emergency situations.
Room for Improvement
Several reviews indicate areas for improvement at Bickford of Chesapeake, particularly regarding staff responsiveness to emergency calls and adherence to dietary restrictions. Families have expressed disappointment over the perceived lack of consistent care and management oversight, suggesting that these issues need to be addressed to enhance the overall resident experience.
Summary
Bickford of Chesapeake presents a blend of compassionate care and a welcoming environment, but experiences vary widely among residents and families. While many appreciate the atmosphere and some dedicated staff, concerns about management practices and care consistency highlight the need for ongoing attention to quality assurance and responsiveness. Families considering this facility should weigh both positive experiences and reported challenges to make an informed decision.
