Overview
Westwood Center, located in Bluefield, Virginia, is a skilled nursing facility that provides a range of services including post-hospital rehabilitation, long-term care, and respite care. The facility also offers assisted living options, catering to the diverse needs of seniors. Westwood Center accepts Medicare, Medicaid, and most private insurances, ensuring accessible care for many families.
Services & Support
Westwood Center focuses on serving individuals recovering from illness or injury, providing skilled nursing and rehabilitation services. The facility is a partner in the We Honor Veterans program, showcasing its commitment to supporting veterans and their families. Residents can expect assistance with daily living activities, rehabilitation services, and a supportive environment aimed at promoting recovery.
Care Approach & Staff
The staff at Westwood Center is described as friendly and courteous, contributing to a welcoming atmosphere. However, there have been mixed reviews regarding staff responsiveness. Some families have noted instances of delayed medical attention, particularly related to urgent needs. While many staff members are praised for their kindness, there are concerns about the adequacy of staffing levels during peak times.
Dining & Activities
Dining experiences at Westwood Center have received varied feedback. While some residents appreciate the food quality, others have reported issues with meal temperatures and portion sizes. The activities offered aim to engage residents and promote a positive community atmosphere, although specific details about the activities were not highlighted in the reviews.
What Families Say
Families express a range of sentiments about Westwood Center. Many appreciate the cleanliness of the facility and the friendly demeanor of the staff. Positive comments highlight that some residents appear happy and well-cared for, while other reviews raise significant concerns about medical care and responsiveness. The mixed feedback suggests that experiences can vary widely depending on individual circumstances and staff availability.
Room for Improvement
Several reviews indicate that there are areas needing attention at Westwood Center. Concerns have been raised about staff responsiveness to medical needs, particularly in urgent situations. Additionally, some families have noted issues with the dining experience and the overall maintenance of the facility, suggesting a need for improvements in both care and facility management.
Summary
Westwood Center offers a variety of services for seniors, including skilled nursing and rehabilitation. While the facility is noted for its friendly staff and clean environment, there are significant concerns regarding staff responsiveness and the dining experience. Families considering Westwood Center for their loved ones should weigh the positive aspects of care against the noted areas for improvement.