Overview
Covenant Home Care, located in Ashland, Virginia, provides in-home care and assistance to seniors and individuals with disabilities. Established in 2005, this locally owned and operated agency emphasizes compassionate and personalized care. The owners, John and Lorna, incorporate their Christian values into their business practices, ensuring a commitment to the well-being of their clients.
Services & Support
Covenant Home Care offers a range of services designed to support older adults and those with chronic illnesses. Their services include personal care, socialization, cognitive stimulation, meal preparation, light housekeeping, transportation, and medication reminders. The agency provides care from 4 to 24 hours a day, seven days a week, allowing for flexibility based on individual needs. Additionally, they assign backup caregivers to ensure continuity of care in case of emergencies.
Care Approach & Staff
The team at Covenant Home Care is frequently described as compassionate and attentive. Caregivers are carefully selected and trained, with an average experience of over ten years in the field. The owners conduct personal in-home evaluations to match clients with caregivers who best meet their needs. Feedback from families highlights the team’s dedication and responsiveness, particularly in urgent situations, ensuring that clients receive timely and effective care.
Who They Serve
Covenant Home Care serves a diverse clientele, including older adults, individuals with cognitive disabilities such as Alzheimer’s and Parkinson’s, and those recovering from illness. They strive to help clients maintain independence while providing the necessary support to enhance their quality of life.
Service Area
Covenant Home Care operates in the Greater Richmond area, serving clients from Ashland to Petersburg, and extending to Doswell, Powhatan, Goochland, and New Kent. This broad service area allows them to reach a variety of clients in both residential and assisted living settings.
What Families Say
Families consistently express their appreciation for the compassionate care provided by Covenant Home Care. Many reviewers commend the agency for its professionalism and dedication to client well-being. One family noted the agency’s ability to coordinate care swiftly in urgent situations, while others highlighted the personal touch that caregivers bring to their interactions. Overall, feedback indicates a strong level of trust in the agency’s ability to care for loved ones.
Room for Improvement
While many families have praised Covenant Home Care, there have been some concerns regarding communication during emergencies. One review mentioned a lack of responsiveness in critical situations, suggesting an area for potential improvement in how the agency manages urgent client needs.
Summary
Covenant Home Care is a reputable home care agency in Ashland, Virginia, known for its compassionate and dedicated approach to in-home care. With a wide range of services and a commitment to personalized care, they strive to enhance the quality of life for their clients. While feedback is largely positive, there is room for improvement in communication during emergencies. Overall, Covenant Home Care is a trusted choice for families seeking reliable support for their loved ones.
