Overview
Intermountain Health Home Medical Equipment – Bountiful, located in Woods Cross, Utah, is part of a comprehensive healthcare system that includes 33 hospitals and approximately 385 medical clinics. This facility specializes in providing home medical equipment to support patients’ health needs.
Services & Support
Intermountain Health Home Medical Equipment offers various home medical equipment services, including CPAP and oxygen therapy supplies. The facility aims to assist patients in managing their health conditions effectively.
Care Approach & Staff
The staff at Intermountain Health Home Medical Equipment is frequently described as knowledgeable, friendly, and professional. Many reviewers have noted their helpfulness during equipment pick-up and orientation, emphasizing that staff members are attentive and provide thorough information. While some experiences were positive, there have been reports of inefficiencies, particularly regarding delivery and account management.
What Families Say
Feedback from families indicates a mix of experiences. While many appreciate the staff’s kindness and the quality of service, there are significant concerns regarding delivery issues. Some customers have reported repeated problems with incorrect shipping addresses and delays in receiving supplies, leading to frustration. Others have highlighted positive interactions during in-person visits, noting the staff’s willingness to assist and provide necessary information.
Room for Improvement
Several reviews point to challenges with the delivery process, including incorrect address updates and delays in shipments. These issues have caused inconvenience for some customers, indicating a need for improvement in logistics and communication.
Summary
Overall, Intermountain Health Home Medical Equipment – Bountiful provides essential home medical equipment services with a staff that is generally well-regarded for their support and professionalism. However, the facility faces challenges related to delivery and account management that may affect the overall experience for some patients.