Overview
Intermountain Homecare & Hospice – South Jordan, located in South Jordan, Utah, is part of a comprehensive healthcare system that includes 33 hospitals and approximately 385 medical clinics. The facility provides a range of services aimed at offering comfort and support during serious or chronic illness, including palliative and hospice care. Their approach emphasizes personalized care, allowing patients to continue treatment and regain independence in the comfort of their own homes.
Services & Support
Intermountain Homecare & Hospice offers various services including home health care, hospice care, and home medical equipment supply. They provide nursing and therapy support directly at home, which can be beneficial for those recovering from surgery or managing chronic conditions. The hospice care team focuses on ensuring comfort, dignity, and quality of life for patients and their families during end-of-life care.
Care Approach & Staff
The staff at Intermountain Homecare & Hospice includes nurses, social workers, and volunteers who work collaboratively to provide emotional and spiritual support. While many reviews highlight the compassion and dedication of the staff, there are also mentions of communication challenges and difficulties with service coordination, particularly concerning insurance and equipment provision.
What Families Say
Feedback from families is mixed. Some have praised the helpfulness and kindness of specific staff members, particularly in navigating complex medical needs and insurance issues. However, several reviews express frustration over communication lapses and delays in service, especially regarding medical equipment and scheduling. Issues with obtaining essential supplies, such as CPAP machines, have also been noted, indicating a need for improved responsiveness.
Room for Improvement
While many families appreciate the care provided, there are recurring themes of poor communication and delays in service delivery. Some families reported difficulties in getting timely responses regarding equipment needs and scheduling, which can significantly impact patient care. Enhancing communication and follow-up processes may help address these concerns.
Summary
Intermountain Homecare & Hospice – South Jordan aims to provide compassionate care for individuals facing serious health challenges. While the facility has a dedicated team and a range of services designed to support patients at home, there are notable areas for improvement, particularly in communication and service timeliness. Families considering this provider should weigh the positive experiences against the challenges reported by others.
