Overview
A Caring Hand, located in Sandy, Utah, provides home health care services aimed at supporting individuals in need of assistance. The agency has received mixed feedback from clients regarding their reliability and service consistency.
Services & Support
A Caring Hand offers various home health care services tailored to meet the needs of their clients. However, some families have expressed concerns about the timeliness of care delivery, with reports indicating delays in scheduling and service initiation. Clients have noted that while the agency is committed to providing care, the execution has sometimes fallen short of expectations.
Care Approach & Staff
The staff at A Caring Hand is described as compassionate and willing to assist clients in any way possible. Many clients appreciate the personal touch offered by caregivers, who often go above and beyond to provide support. However, there have been reports of staffing issues, including frequent call-ins and a lack of backup support, which can lead to missed appointments and inconsistent care. The agency is currently undergoing changes to improve training and policies, which may impact service delivery in the short term.
Who They Serve
A Caring Hand serves individuals in need of home health care, including those with disabilities and chronic conditions. Families have shared experiences related to the care of loved ones, highlighting both positive interactions with caregivers and frustrations with scheduling and reliability.
Room for Improvement
Clients have noted that A Caring Hand could improve their communication regarding caregiver availability and scheduling. Some families experienced delays in care initiation and reported issues with staff reliability, which impacted their overall satisfaction with the service.
What Families Say
Feedback from families reflects a range of experiences. While some clients express gratitude for the support and kindness of the caregivers, others highlight significant concerns about reliability and communication. One family member described their experience as initially promising but ultimately disappointing due to delays in service. Conversely, another client expressed deep appreciation for the caregivers, referring to them as “heavenly angels” who bring joy and support during challenging times.
Summary
In summary, A Caring Hand in Sandy, Utah, provides home health care services with a focus on compassionate care. While many clients appreciate the dedication of the staff, there are notable concerns regarding staffing consistency and communication. Families considering A Caring Hand may want to weigh these factors based on their specific needs and expectations for home health care.
