Overview
SYNERGY HomeCare, located in Salt Lake City, Utah, provides non-medical in-home care services tailored to the needs of individuals facing aging, disability, illness, or injury. The company offers a range of services, including companion care, homemaking, personal care, and transportation. They aim to create customized care plans to support the unique situations of families.
Services & Support
The services provided by SYNERGY HomeCare encompass various aspects of home care, including assistance for veterans and support for private individuals and long-term care insurance providers. Their approach emphasizes creating a loving and peaceful environment for clients, addressing both immediate needs and fostering long-term improvements in quality of life.
Care Approach & Staff
SYNERGY HomeCare emphasizes the importance of compassionate care, with staff members frequently described as knowledgeable and attentive. The company is committed to ensuring that caregivers are a good fit for clients, offering the option for families to meet caregivers in advance. This personalized approach aims to build trust and comfort for both clients and their families.
Who They Serve
The agency serves a diverse clientele, including elderly individuals, those with disabilities, and clients recovering from illness or injury. Families have noted that SYNERGY HomeCare is particularly responsive to the needs of clients requiring significant care, such as those with mobility challenges.
What Families Say
Feedback from families using SYNERGY HomeCare is mixed. While some families have reported positive experiences, highlighting the excellent communication and responsiveness of the scheduling staff, others have expressed dissatisfaction with reliability issues, particularly concerning missed appointments and lack of communication about rescheduling. Positive reviews often mention the quality of care provided by aides, while negative experiences focus on administrative challenges.
Room for Improvement
There have been concerns regarding the reliability of the service, with multiple reviews noting instances where appointments were missed without prior notification. Families have expressed frustration over communication breakdowns, particularly during the initial setup of care services.
Summary
In summary, SYNERGY HomeCare in Salt Lake City, Utah, provides a range of non-medical home care services aimed at supporting individuals with varying needs. While many families appreciate the compassionate care and flexibility of the staff, there are notable concerns regarding scheduling reliability and communication. Families considering SYNERGY HomeCare may want to weigh these aspects when evaluating their options.
