Overview
Woodway Rehabilitaiton & Healthcare Center, located in Woodway, Texas, Woodway Rehabilitation & Healthcare Center, located in Woodway, Texas, is a skilled nursing community that specializes in long-term and post-acute care. The facility aims to provide a supportive environment for residents, offering a range of accommodations and amenities, including private and semi-private rooms, flat screen TVs, private bathrooms, and Wi-Fi. The dedicated healthcare team focuses on delivering comprehensive healthcare services and individualized treatment plans tailored to each resident’s needs.
Services & Support
The center provides a variety of services, including skilled nursing care, rehabilitation, and memory care for individuals with cognitive difficulties such as dementia or Alzheimer’s disease. Residents have access to a rehabilitation gym and daily social programs and activities designed to enhance their quality of life. However, reviews indicate significant concerns regarding the quality of care, with multiple accounts of neglect and inadequate assistance for residents.
Care Approach & Staff
While some reviews highlight attentive and compassionate staff members who strive to create a welcoming atmosphere, many families express dissatisfaction with the overall care provided. Reports of long wait times for assistance, neglect, and poor communication have been noted. Families have described experiences where call lights went unanswered for extended periods, leading to distress among residents. The inconsistency in staffing and high turnover rates have also raised concerns about the quality of care.
What Families Say
Feedback from families is mixed, with some praising the facility for its cleanliness and the efforts of specific staff members. However, numerous reviews express frustration over neglectful practices and a lack of responsiveness from the staff. One reviewer recounted a distressing experience where their loved one was left without assistance for an extended period, highlighting a troubling pattern of care that many families have reported. Overall, there is a strong sentiment urging potential residents and their families to thoroughly consider their options before choosing this facility.
Room for Improvement
The facility has received considerable criticism regarding its staffing practices and the quality of care provided. Families have reported instances of neglect, including residents being left in soiled clothing or not receiving timely assistance for basic needs. Communication issues between staff and families have also been frequently mentioned, indicating a need for improved management and training to enhance the overall care experience.
Summary
Woodway Rehabilitation & Healthcare Center offers a range of services including skilled nursing, rehabilitation, and memory care. While the facility is equipped with various amenities and has a dedicated healthcare team, reviews indicate serious concerns about the quality of care, responsiveness of staff, and overall resident well-being. Families are encouraged to carefully evaluate their options and consider the experiences shared by others when making a decision about care for their loved ones.