Overview
Oak Brook Health Care Center, located in Whitehouse, Texas, offers a range of care services including assisted living, hospice, memory care, and rehabilitation. The facility is noted for its small, family-like environment, which many families appreciate when seeking care for their loved ones.
Services & Support
The center provides various levels of support tailored to the needs of residents. This includes specialized memory care for individuals with Alzheimer’s and other cognitive impairments, as well as rehabilitation services for those recovering from health events such as strokes. Families have reported positive outcomes, noting that their loved ones have thrived under the care provided.
Care Approach & Staff
The staff at Oak Brook Health Care Center is described as caring and professional, with many residents and their families expressing gratitude for the attention and compassion they receive. However, there are mixed reviews regarding the responsiveness of certain staff members, particularly in the context of communication with families about their loved ones’ care plans. Some families have highlighted the dedication of individual aides who have gone above and beyond in providing care.
Who They Serve
The facility caters to a diverse group of residents, including those requiring memory care, rehabilitation after medical events, and hospice care. Families have noted the importance of advocating for their loved ones’ needs, particularly in memory care situations, where the level of attention and understanding can significantly impact residents’ quality of life.
Room for Improvement
While many families appreciate the care provided, there are concerns regarding communication, particularly during times of crisis. Some families have reported difficulties in visiting their loved ones and have expressed frustration over the lack of timely updates from staff. Additionally, there are calls for improvements in management responsiveness to family concerns.
Summary
Overall, Oak Brook Health Care Center is recognized for its compassionate staff and supportive environment, particularly for residents needing memory care. Families value the personal connections formed and the quality of care provided, though there are areas where communication and management practices could be enhanced to better serve residents and their families.