Overview
St. Catherines Center, located in Waco, Texas, offers a range of senior care services including hospice, rehabilitation, and home health support. The facility is designed to provide a comfortable environment for residents, with a focus on maintaining cleanliness and a welcoming atmosphere.
Services & Support
The center provides various services aimed at supporting the needs of its residents. These include hospice care, rehabilitation services, and home health assistance. Families have noted the presence of social worker support, which can be beneficial in navigating care options and transitions.
Care Approach & Staff
Feedback on the staff at St. Catherines Center is mixed. Many families have praised the friendliness and professionalism of certain nurses and caregivers, particularly those involved in hospice care. However, there have been concerns about the responsiveness of staff, particularly in high-demand situations. Some families have reported delays in receiving assistance, which can be critical for residents with specific care needs.
Who They Serve
St. Catherines Center serves a diverse group of residents, including those in need of rehabilitation after surgeries or medical events and individuals requiring hospice care. The facility aims to cater to the unique needs of each resident, although experiences can vary significantly.
Levels of Care
The center provides multiple levels of care, including hospice services and rehabilitation support. This allows residents to receive tailored care based on their individual health needs and recovery goals.
Living Options & Amenities
The facility is well-maintained, with families noting the cleanliness and upkeep of the environment. St. Catherines Center offers amenities such as a coffee bar and family room, which contribute to a homelike atmosphere for residents and visitors.
What Families Say
Reviews highlight both positive and negative experiences. Many families appreciate the caring nature of certain staff members, particularly in rehabilitation settings. However, there are significant concerns regarding the level of care provided in some instances, particularly in hospice care, where families have reported inadequate attention and communication.
Room for Improvement
While many families have had positive experiences, there are areas for improvement noted in the reviews. Issues such as delayed responses to call buttons and the need for additional seating options in rooms have been mentioned. Additionally, some families have expressed dissatisfaction with the communication from staff regarding their loved ones’ care.
Summary
St. Catherines Center in Waco, Texas, provides a variety of senior care services, including hospice and rehabilitation. While the facility is praised for its cleanliness and some staff members’ dedication, experiences vary, particularly concerning responsiveness and communication. Families considering this center should weigh both the positive aspects and areas needing improvement when making their decision.
