Overview
Ridgecrest Retirement and Health Care, located in Waco, Texas, is a provider of short-term rehabilitation and long-term care services. The facility aims to promote independence and well-being through its independent and assisted living programs, while also offering skilled nursing services for those needing ongoing medical support.
Services & Support
Ridgecrest offers a variety of services including short-term rehabilitation, skilled nursing, and assisted living. Their focus is on creating customized health care plans to facilitate rapid recovery for patients recovering from surgery, illness, or injury. The facility also provides compassionate 24-hour skilled nursing care for residents needing ongoing assistance with daily living.
Care Approach & Staff
The care approach at Ridgecrest is centered on teamwork and individualized attention. Staff members are described as friendly and supportive, with many reviews highlighting the compassionate nature of the nursing team. However, there have been concerns regarding staff responsiveness, particularly in skilled nursing, where some residents have reported delays in receiving necessary medications and assistance.
Who They Serve
Ridgecrest serves a diverse population, including individuals requiring rehabilitation after illness or injury, those needing long-term skilled nursing care, and residents in assisted living. The facility accommodates both short-term and long-term residents, focusing on their unique health care needs.
Living Options & Amenities
The facility provides various living options, including independent and assisted living arrangements. Reviews mention that the building is clean and well-maintained, although some rooms are noted as older and in need of upkeep. The dining experience has received mixed feedback, with some residents enjoying the food while others have reported it being served cold or lacking in variety.
What Families Say
Families have expressed a range of experiences at Ridgecrest. Many appreciate the caring attitude of the staff and the attention their loved ones receive, particularly in rehabilitation settings. However, there are notable concerns about the quality of care in the skilled nursing area, with reports of inadequate attention to residents’ needs and delays in assistance. Overall, while some families feel reassured by the staff’s support, others have raised issues that highlight the need for improvement in certain areas.
Room for Improvement
Several reviews indicate areas for improvement at Ridgecrest, particularly in the skilled nursing section. Concerns include delays in medication administration, inadequate responses to call buttons, and maintenance issues within the facility. Addressing these concerns could enhance the overall care experience for residents.
Summary
Ridgecrest Retirement and Health Care offers a range of services aimed at promoting recovery and well-being for its residents. While many families commend the caring staff and supportive environment, there are significant areas that require attention, particularly in skilled nursing care. Families considering Ridgecrest should weigh both the positive feedback regarding staff interactions and the concerns raised in reviews to make an informed decision.
