Overview
Ascension at Home together with Compassus, located in Waco, Texas, provides compassionate, patient-centered health care services, including home health and infusion therapy. Their approach emphasizes comfort, safety, and quality of life, guided by a personal plan for at-home care tailored to individual needs.
Services & Support
The services offered by Ascension at Home include skilled nursing visits, personal care assistance, and support from social workers. They cater to clients recovering from surgery, managing chronic conditions, or in need of specialized care such as colostomy and ileostomy management. The organization aims to provide quality care in the comfort of patients’ homes, ensuring that support is customized to fit each patient’s requirements.
Care Approach & Staff
Ascension at Home emphasizes the importance of experienced and compassionate staff in delivering effective home health care. Their team includes nurses, therapists, and home health aides who undergo a thorough onboarding process to meet high standards of care. However, some families have expressed concerns regarding the professionalism and techniques of certain staff members, particularly in relation to infection control practices.
Who They Serve
The agency serves a diverse clientele, including elderly patients and individuals recovering from various health challenges. Families have reported positive experiences with the nursing care provided, highlighting the dedication of the staff in managing the health and recovery of their loved ones.
What Families Say
Feedback from families has been mixed. While some clients praised the outstanding care provided by the nurses and the support received during recovery, others raised significant concerns about the professionalism of certain staff members and adherence to safety protocols. One family detailed a troubling experience regarding infection control practices, which led to serious health complications. Conversely, another family expressed gratitude for the exceptional care their elderly mother received, stating that the nurses took excellent care of her during her recovery.
Room for Improvement
There are noted areas for improvement, particularly concerning the timeliness and professionalism of staff. Several families reported issues with late arrivals and inadequate communication regarding scheduling. Additionally, concerns were raised about compliance with infection control protocols, which is critical in a home health setting.
Summary
Ascension at Home together with Compassus offers a range of home health services in Waco, Texas, focusing on patient-centered care. While many families appreciate the compassionate nursing care and support provided, there are areas needing attention, particularly in staff professionalism and adherence to safety standards. Families considering this agency may wish to weigh the positive experiences against the reported concerns to determine if it aligns with their care needs.
