Overview
At Home Healthcare Tyler – Adult Care, located in Tyler, Texas, has been providing a variety of medical and home support services for over 35 years. They cater to individuals recovering from illness, injury, or surgery, as well as those who simply need additional assistance at home. Their services are designed to support clients of , from newborns to seniors.
Services & Support
At Home Healthcare offers a range of services tailored to meet the specific needs of their clients. These services include medical care and domestic help, such as assistance with daily activities like cleaning and laundry. The agency aims to deliver care in the comfort of clients’ homes, ensuring a supportive environment during recovery or daily living.
Care Approach & Staff
The staff at At Home Healthcare is described as compassionate and knowledgeable, often praised for their ability to get the job done effectively. However, there have been concerns regarding the professionalism of some employees, particularly in relation to payroll and communication. While some clients appreciate the personal attention from certain staff members, others have reported issues with unprofessional behavior and a lack of consistency among the team.
What Families Say
Feedback from families reveals a mixed experience with At Home Healthcare. While some clients commend the quality of care provided by the nurses and express satisfaction with the services, others have raised significant concerns regarding payroll issues and communication challenges. Reports indicate that employees often face delays in receiving paychecks, with some stating they have not been paid on time. There are also mentions of poor customer service and unprofessional conduct among staff, which has led some individuals to consider seeking other employment opportunities or legal advice.
Room for Improvement
A recurring theme in reviews points to issues with payroll management and communication. Many employees have expressed frustration over late or incorrect paychecks, which has impacted their ability to rely on their jobs. Additionally, there are concerns about the professionalism of certain staff members, particularly in payroll and customer service roles.
Summary
At Home Healthcare Tyler – Adult Care offers a range of home health services and has a long-standing history in the community. While they are recognized for their compassionate care and dedication to clients, there are notable concerns regarding employee satisfaction, particularly related to payroll processes and staff professionalism. Families considering this agency may want to weigh the positive aspects of care against the reported challenges in employee management and communication.
