Overview
Westover Hills Rehabilitation and Healthcare Center, located in San Antonio, Texas, offers a warm and welcoming environment for residents seeking both short-term rehabilitation and long-term care. The facility is noted for its cleanliness and well-maintained surroundings, contributing to a comfortable atmosphere for residents and their families.
Services & Support
The center provides a range of services including physical therapy, occupational therapy, and rehabilitation. Residents have access to everyday life activities designed to enhance their happiness and overall well-being. The staff is described as caring, professional, and attentive, ensuring that residents receive the support they need throughout their stay.
Care Approach & Staff
Families have expressed appreciation for the communication and kindness shown by the staff. Many reviews highlight the attentiveness of the nursing and therapy teams, who are reported to be actively involved in the care of residents. The facility’s receptionists are noted for their friendliness and helpfulness, contributing to a positive first impression upon arrival.
Living Options & Amenities
Westover Hills features modern, spacious accommodations that are kept clean and free of odors. Residents enjoy a bright and lively atmosphere, with beautiful surroundings that promote a sense of comfort and security. The facility is equipped with advanced security and check-in technology, ensuring a safe environment for all.
Dining & Activities
The dining experience at Westover Hills is well-received, with residents enjoying the meals provided. Activities are designed to engage residents and enhance their quality of life, further contributing to the positive reviews about the facility.
What Families Say
Families have shared positive experiences regarding the care their loved ones receive, often noting the happy and content demeanor of residents. Many appreciate the thoroughness of the staff during the admission process and throughout their stay. However, some concerns have been raised about communication regarding financial matters, indicating a need for clarity in this area.
Room for Improvement
While many reviews are positive, there are mentions of concerns regarding financial discussions, with some families feeling pressured about costs as their loved ones approached the end of insurance coverage. This highlights an area where improved communication could enhance the overall experience for families.
Summary
Westover Hills Rehabilitation and Healthcare Center stands out for its clean environment, dedicated staff, and comprehensive rehabilitation services. While there are positive experiences shared by many families, addressing financial communication could further improve the care experience. Overall, the center is viewed as a supportive place for residents to receive care and rehabilitation.
