Overview
San Antonio West Nursing and Rehab, located in San Antonio, Texas, focuses on providing skilled nursing, rehabilitation, and long-term care services in a compassionate environment. The facility aims to create a comfortable atmosphere that supports healing and recovery for its residents.
Services & Support
San Antonio West offers a range of services including skilled nursing care, rehabilitation therapy, and support for both short-term and long-term stays. The staff is trained to manage various aspects of care, including pain management, medication administration, and personal hygiene. Additionally, social worker support is available to assist families and residents with their needs.
Care Approach & Staff
The facility has received mixed feedback regarding its staff. While some reviews highlight the compassionate care provided by certain team members, others express concerns about the overall professionalism and attentiveness of the staff. Reports of neglect, including insufficient monitoring and care for residents, have been noted. However, some families have praised individual staff members for their dedication and kindness, indicating that experiences may vary significantly.
Living Options & Amenities
Residents at San Antonio West share rooms, which some have described as small and lacking adequate privacy. The facility has been criticized for cleanliness issues, particularly regarding unpleasant odors. Despite these concerns, there are mentions of engaging activities and a supportive community environment facilitated by the activities team.
Dining & Activities
Dining experiences have received mixed reviews, with some residents expressing dissatisfaction with the quality of food. However, there are also positive mentions of specific meals enjoyed by residents. The activities program is designed to keep residents engaged and involved, with staff members noted for their efforts to provide enjoyable experiences.
Room for Improvement
Several reviews indicate persistent issues with odors and cleanliness throughout the facility. Concerns have also been raised about the responsiveness of the staff and management, particularly in addressing family inquiries and resident needs. The overall organization and operation of the facility have been described as lacking, suggesting a need for improvements in these areas.
What Families Say
Feedback from families is quite polarized. Some express gratitude for the care their loved ones received, praising specific staff members for their attentiveness and support. Conversely, others have reported alarming incidents of neglect and poor treatment, leading to serious health concerns for their loved ones. This divergence in experiences highlights the importance of thorough research when considering care options.
Summary
San Antonio West Nursing and Rehab presents a complex picture for families seeking care for their loved ones. While some residents benefit from caring staff and engaging activities, significant concerns regarding cleanliness, staff responsiveness, and overall management have been raised. Families are encouraged to weigh these factors carefully when considering this facility for skilled nursing and rehabilitation services.
