Overview
San Antonio North Nursing and Rehab, located in San Antonio, Texas, focuses on providing skilled nursing, short-term rehabilitation, and long-term care services in a compassionate environment. The facility recognizes the importance of a supportive atmosphere for healing and recovery.
Services & Support
San Antonio North offers a range of services including skilled nursing, rehabilitation, and memory care. Residents can participate in various activities designed to enhance their well-being and engagement. The facility emphasizes the importance of community and connection, offering events and opportunities for social interaction.
Care Approach & Staff
The care team at San Antonio North is described by some families as passionate and attentive, with staff members who are friendly and professional. However, there are contrasting experiences regarding communication and staffing levels, particularly during nights and weekends, which some families found concerning. There have been reports of inadequate responses to urgent needs, leading to distress among residents.
Who They Serve
San Antonio North serves a diverse population, including individuals requiring memory care and rehabilitation. The facility caters to residents with varying health needs, aiming to provide them with a comfortable living environment.
Living Options & Amenities
While the facility offers a range of living options, there are mixed reviews regarding the condition of the building and rooms. Some families have noted that the environment could benefit from upgrades, while others have appreciated the cleanliness and efforts made to create a welcoming atmosphere.
Dining & Activities
The dining services at San Antonio North have received positive feedback, with residents enjoying the meals provided. The activities program is also highlighted as a strength, contributing to a vibrant community atmosphere where residents can engage and socialize.
Location & Access
San Antonio North is conveniently located in San Antonio, Texas, making it accessible for families visiting their loved ones. However, some families have expressed frustration with the difficulty in reaching staff by phone, particularly when trying to obtain information about their loved ones’ care.
What Families Say
Feedback from families is quite varied. While some express gratitude for the care their loved ones received, highlighting the kindness of the staff and the positive experiences during visits, others have raised serious concerns about communication issues and the adequacy of care. There are accounts of distressing situations that have led families to question the facility’s standards.
Room for Improvement
There are notable concerns regarding communication and staffing levels at San Antonio North, particularly during off-peak hours. Families have reported difficulties in reaching staff and responding to urgent situations, which has impacted their overall trust in the facility. Additionally, some families have indicated that the physical environment requires significant improvements.
Summary
San Antonio North Nursing and Rehab presents a mix of experiences for residents and their families. While some commend the staff’s caring approach and the engaging activities offered, others highlight critical issues related to communication and care quality. Families considering this facility should weigh the positive aspects against the concerns raised in reviews to make an informed decision.
