Overview
Normandy Terrace Healthcare and Rehab Center, located in San Antonio, Texas, is dedicated to providing quality skilled care tailored to the unique needs of each resident. The facility emphasizes creating a home-like environment where residents can feel comfortable and cared for. With a commitment to improving the quality of life for its residents, Normandy Terrace offers a range of services including skilled nursing, rehabilitation, and memory care.
Services & Support
The center provides comprehensive services designed to meet the diverse needs of its residents. These include skilled nursing care, rehabilitation services, and memory care. The staff is focused on creating a nurturing atmosphere and ensuring that each resident receives personalized care. Additionally, the facility offers an online portal for families to stay connected with their loved ones’ health and wellness.
Care Approach & Staff
The team at Normandy Terrace is described as caring and dedicated, with many reviews highlighting the professionalism and compassion of the staff. The admissions coordinator has received particular praise for her attentiveness and support during the admissions process, helping families feel comfortable and confident in their choice of care. The facility aims to foster communication between staff and families, which is seen as essential for the well-being of residents.
Living Options & Amenities
The building itself is noted for being clean and welcoming, contributing to a positive atmosphere for residents and their families. Reviewers have expressed satisfaction with the living spaces, mentioning that the rooms are well-maintained. The facility also focuses on creating engaging activities for residents, encouraging family involvement to enhance the overall experience.
What Families Say
Families have shared positive experiences regarding the care provided at Normandy Terrace. Many have highlighted the friendly and helpful nature of the staff, particularly in the admissions department. However, there have been concerns raised about cleanliness and maintenance issues, such as pest-related problems. While most reviews commend the caring nature of the staff, some have pointed out areas for improvement in customer service and responsiveness to family concerns.
Room for Improvement
While many families appreciate the care provided, some reviews indicate that there are concerns about cleanliness and maintenance within the facility. Issues such as pest infestations have been mentioned, suggesting that the management may need to address these challenges to ensure a consistently positive environment for residents.
Summary
Overall, Normandy Terrace Healthcare and Rehab Center strives to provide a supportive and caring environment for its residents. With a focus on personalized care and a commitment to family involvement, the facility aims to create a welcoming home for those in need of skilled nursing and rehabilitation services. Despite some challenges noted in reviews, the dedication of the staff and the quality of care provided are frequently highlighted by families.
