Overview
Las Colinas of Westover, located in San Antonio, Texas, is a subacute rehabilitation and long-term care facility that emphasizes person-centered care. The facility offers various services, including hospice, memory care, and respite care. While the building is noted for its beautiful design, reviews indicate significant concerns regarding the quality of care and communication.
Services & Support
The facility provides a range of services, including rehabilitation, hospice care, and memory care. However, feedback from families highlights issues with basic care tasks and communication among staff members. Many residents require assistance with daily living activities, which some reviews suggest is not consistently provided.
Care Approach & Staff
Las Colinas promotes a person-centered care philosophy, focusing on the individual needs and preferences of residents. While some families report positive interactions with nurses and care staff, others express frustration over perceived neglect and lack of accountability. Instances of poor communication between staff and families have been noted, contributing to a sense of unease regarding the care provided.
Dining & Activities
Dining experiences at Las Colinas have received mixed reviews. Some families describe the food as lacking in taste, quality, and variety, leading to dissatisfaction among residents. Concerns have been raised about meals not matching the menu and the overall quality of ingredients used. Families have even resorted to bringing outside food for their loved ones due to these issues.
Room for Improvement
Several reviews point to a need for improvement in management and communication practices. Families have expressed disappointment with the responsiveness of staff, particularly in the admissions process and when addressing concerns. Additionally, issues with housekeeping and room cleanliness have been highlighted, indicating a need for better oversight in these areas.
Summary
Las Colinas of Westover offers a range of senior care services in a well-designed facility. However, significant concerns regarding care quality, communication, and dining experiences have been raised by families. While some residents receive satisfactory care, others have reported neglect and inadequate support for basic living tasks. Families considering this facility should weigh these factors carefully when making decisions for their loved ones.
