Overview
Highland Nursing Center, located in San Antonio, Texas, is a nursing facility that offers a range of basic services for residents. While the center is noted for its cleanliness, it has received mixed feedback regarding the quality of care and staff interactions.
Services & Support
Highland Nursing Center provides essential services including food, shelter, and some continuity of care. However, several reviews highlight limitations in the support provided, particularly in terms of communication and responsiveness from staff. There are concerns about the lack of activities outside the facility, which may affect residents’ engagement and well-being.
Care Approach & Staff
Feedback regarding the staff at Highland Nursing Center has been largely negative. While some staff members, such as certified nursing assistants (CNAs), are recognized for their hard work, many nurses have been described as unfriendly and not patient with residents. There are also reports of inadequate administrative support, with staff often unable to provide answers to families’ concerns.
Who They Serve
The facility serves a variety of residents, but families have expressed significant concerns about the care provided, particularly in terms of patient safety and responsiveness. Some families have reported distressing experiences during their loved ones’ stay, indicating a need for improved communication and care practices.
Living Options & Amenities
While Highland Nursing Center is noted for its cleanliness, the overall living experience may be impacted by the reported issues related to staff interactions and the lack of engaging activities. Residents may find limited opportunities for socialization or recreational activities outside the facility.
Dining & Activities
The dietary department is acknowledged for its efforts, but overall activities offered at the facility are described as limited. There seems to be a lack of organized outings or varied programming, which could enhance the residents’ quality of life.
Room for Improvement
Multiple reviews indicate a need for improvement in staff communication and care practices. Families have reported feeling frustrated by the lack of answers to their questions and concerns about their loved ones’ well-being. Additionally, the facility has been criticized for the atmosphere and odor, with some describing it as unpleasant.
Summary
Highland Nursing Center offers basic care in a clean environment but faces significant challenges in staff interactions and overall quality of care. Families considering this facility should be aware of the mixed feedback and the importance of active involvement in their loved ones’ care.
