Overview
Avir at Heritage, located in San Antonio, Texas, offers skilled nursing, rehabilitation, and long-term care services. The facility aims to provide compassionate, patient-centered care, ensuring that residents feel supported and empowered throughout their stay.
Services & Support
Avir at Heritage provides a range of services including skilled nursing care, rehabilitation, and hospice care. The dedicated nursing team is available 24/7, focusing on advanced wound management, cardiac and pulmonary support, IV therapy, and more. The facility also offers social worker support to assist families in navigating care options.
Care Approach & Staff
The staff at Avir at Heritage is noted for their friendliness and attentiveness. Many reviews highlight the courteous nature of the team, which contributes to a welcoming environment for residents and visitors alike. However, some feedback indicates concerns regarding communication and responsiveness, particularly in critical situations.
Who They Serve
Avir at Heritage serves individuals requiring skilled nursing care, rehabilitation, and those in need of hospice services. The facility aims to create a supportive community for both residents and their families, focusing on personalized care.
Living Options & Amenities
The facility is described as clean and organized, with many visitors remarking on its pleasant environment. The cleanliness of the facility is frequently emphasized, contributing to a positive atmosphere for residents.
What Families Say
Feedback from families is mixed. While many appreciate the cleanliness and helpfulness of the staff, there are significant concerns regarding care practices and communication. Some families reported issues such as medication errors and inadequate personal care, which have raised alarms about the overall quality of service. Positive remarks often highlight the friendly interactions with staff and the clean facilities.
Room for Improvement
There are notable areas for improvement, particularly regarding communication and staff responsiveness. Several reviews mention delays in addressing family concerns and issues with personal care standards. These challenges suggest a need for enhanced training and oversight to ensure a consistent level of care.
Summary
Avir at Heritage in San Antonio, Texas, presents a mixed picture for families considering skilled nursing and rehabilitation services. While the facility is clean and the staff is generally friendly, significant issues regarding care practices and communication have been reported. Families are encouraged to be actively involved in their loved ones’ care to ensure a positive experience.
