Overview
CompleteCare Home Health and Hospice, located in San Antonio, Texas, offers a range of home health and hospice services aimed at providing compassionate care to patients in need. They emphasize a supportive approach, integrating skilled nursing, physical therapy, and social worker assistance to ensure comprehensive care for their clients.
Services & Support
CompleteCare provides various services, including skilled nursing, physical therapy, and hospice care. Families have noted the effectiveness of their physical therapy services, with specific praise for the therapists’ ability to motivate and assist clients in regaining strength and confidence. The company also offers spiritual support through their chaplain and social worker, which has been appreciated by families during challenging times.
Care Approach & Staff
The staff at CompleteCare is often described as caring, compassionate, and professional. Reviewers have highlighted their commitment to understanding patient needs and providing personalized support. Many families have expressed gratitude for the attentiveness of the nursing staff, who are said to go above and beyond to ensure both patient and family well-being.
Who They Serve
CompleteCare serves a diverse range of clients, including those requiring home health services following surgeries or medical procedures, as well as hospice care for individuals in their final days. The agency aims to provide tailored support to meet the unique needs of each patient and their families.
Room for Improvement
Some families have reported challenges with communication and scheduling, noting instances of staff turnover and inconsistent care. There have been concerns about the responsiveness of the agency to urgent requests and the need for better coordination of care. Additionally, a few families expressed dissatisfaction with billing practices and insurance communication.
What Families Say
Overall, families have shared mixed experiences with CompleteCare. While many commend the quality of care and compassion shown by the staff, others have raised concerns about operational issues, such as missed appointments and lack of follow-up. Positive feedback highlights the exceptional support received during difficult times, particularly in hospice care situations.
Summary
CompleteCare Home Health and Hospice offers essential services in San Antonio, Texas, with a focus on compassionate care and support for patients and their families. While many families appreciate the skilled staff and holistic approach, there are areas for improvement regarding communication and care consistency. Families considering this provider may want to weigh these factors carefully.
