Overview
Colonial Home Health Inc, located in San Antonio, Texas, is a provider of home health services that has been operating since 2002. The agency offers personal assistance to clients in need of support due to physical or mental handicaps, injuries, or illnesses. They aim to help individuals live fulfilling and independent lives at home, regardless of their age or background.
Services & Support
Colonial Home Health Inc provides a range of home health services designed to assist clients in their daily living activities. The agency emphasizes reliability and effectiveness in their support, with a focus on ensuring that clients receive the care they need to maintain their independence at home.
Care Approach & Staff
The staff at Colonial Home Health Inc is frequently described as pleasant and professional. Clients have reported that the caregivers are compassionate and attentive, contributing positively to the overall care experience. However, there are mixed reviews regarding the office staff, with some clients expressing dissatisfaction with communication and customer service at the front desk.
Who They Serve
The agency serves a diverse clientele, providing support to individuals of various ages and backgrounds who require assistance due to health challenges. Families seeking home health care for their loved ones can expect a range of personal assistance services tailored to individual needs.
Room for Improvement
While many clients appreciate the quality of care provided by the staff, there are concerns regarding the office staff’s communication and attitude. Some families have reported negative experiences with the front desk, citing issues with verbal skills and responsiveness. Additionally, there are mentions of high turnover among staff, which can impact the continuity of care.
Summary
Colonial Home Health Inc has established a presence in San Antonio, Texas, by providing home health services since 2002. The agency is noted for its compassionate and professional caregivers, although there are areas for improvement in office communication and customer service. Families considering this agency may find it beneficial to weigh the positive caregiving experiences against the concerns raised about administrative interactions.
