Overview
American Medical Home Health – San Antonio, located in San Antonio, Texas, provides home health and hospice services, including physical therapy. The agency has received mixed feedback from families regarding their experiences, particularly concerning communication and service reliability.
Services & Support
The agency offers a range of services, including home health care and hospice support. However, several families have expressed concerns about the consistency and quality of care provided. Issues such as delayed visits, lack of follow-up, and inadequate communication have been highlighted in multiple reviews.
Care Approach & Staff
While some staff members have been praised for their compassion and professionalism, others have been criticized for poor communication and organizational skills. Families have reported difficulties in reaching office staff and scheduling timely visits, which has led to frustration and dissatisfaction with the overall care experience.
Who They Serve
American Medical Home Health serves a diverse clientele, including elderly patients and those recovering from surgery. There have been reports of challenges in meeting the needs of patients, particularly concerning timely access to necessary services like physical therapy and wound care.
Service Area
The agency operates within San Antonio, Texas, focusing on home health and hospice services for local residents.
Scheduling & Availability
Families have noted significant issues with scheduling and availability. Complaints include missed appointments, delayed responses to calls, and a lack of clear communication regarding care plans. This has raised concerns about the agency’s ability to provide reliable support.
Insurance & Billing
There have been reports of confusion regarding insurance acceptance, with some families stating that the agency initially communicated acceptance of their insurance, only to later clarify that it was not accepted. This has created additional stress for families trying to navigate care options.
What Families Say
Feedback from families has been varied. While some have appreciated the assistance of specific staff members, many have expressed dissatisfaction with the overall organization, communication, and reliability of services. Instances of unresponsiveness and lack of follow-through on care plans have been particularly concerning.
Room for Improvement
The agency has received feedback indicating a need for improvement in communication, scheduling, and staff training. Families have called for better organization and responsiveness to enhance the quality of care provided.
Summary
American Medical Home Health – San Antonio offers essential home health and hospice services but faces challenges related to communication and service reliability. While some staff members are noted for their professionalism and care, systemic issues have led to significant dissatisfaction among families. Prospective clients may want to carefully consider these factors when evaluating their options.
