Overview
Compassus, located in Round Rock, Texas, offers personalized hospice care tailored to the needs and priorities of patients and their families. With a commitment to compassionate care, they aim to provide comfort during life-limiting illnesses, allowing families to focus on meaningful moments together. Their services are available 24/7, with a physical office open Monday through Friday.
Services & Support
Compassus provides a range of services including hospice care and home health support. Their approach emphasizes understanding the unique needs of each family, offering practical and emotional support throughout the hospice journey. Families can expect responsive care from geographically assigned teams, ensuring timely assistance when needed.
Care Approach & Staff
The staff at Compassus is noted for their compassion and dedication. Families have reported that nurses and aides are attentive and caring, providing not only medical support but also emotional guidance during difficult times. The team is described as professional and efficient, helping families navigate the stages of grief while ensuring that patients receive high-quality care.
Who They Serve
Compassus serves individuals facing life-limiting illnesses, as well as their families. They provide support to caregivers, offering resources and counseling to help them cope with the emotional and physical demands of caregiving. This holistic approach acknowledges the importance of family dynamics in the care process.
What Families Say
Reviews highlight the compassionate care provided by Compassus staff. Many families express gratitude for the support they received, noting that the team was always available to answer questions and provide comfort. One family shared that the staff not only cared for their loved one but also offered support to them during an incredibly challenging time. However, there are some concerns regarding responsiveness in urgent situations, with a few families expressing frustration over delays in communication during critical moments.
Room for Improvement
While many families have praised the care provided by Compassus, there have been reports of communication issues, particularly during urgent situations. Some families felt that the response time could be improved, especially when immediate assistance was needed following a loved one’s passing.
Summary
Compassus in Round Rock, Texas, is dedicated to providing compassionate hospice care that prioritizes the needs of both patients and their families. With a focus on emotional support and practical assistance, they aim to make the end-of-life journey as meaningful as possible. While the majority of feedback is positive, particularly regarding the staff’s compassion, there is an opportunity for improvement in communication during critical times.
