Overview
Aurora Home Health – Nursing & Elderly Care Services in Dallas, TX, located in Plano, Texas, is dedicated to providing high-quality, compassionate care to patients. The agency specializes in creating customized care plans tailored to individual needs, ensuring that clients receive the appropriate support based on their personal and medical circumstances.
Services & Support
Aurora Home Health offers a range of services, including home health care, nursing, physical therapy, and occupational therapy. Their team of trained professionals is committed to delivering patient-centered care, focusing on the unique requirements of each individual. The agency emphasizes a multidisciplinary approach, working closely with physicians and other health professionals to ensure comprehensive support for their clients.
Care Approach & Staff
The staff at Aurora Home Health is described as friendly, caring, and professional. Many families have expressed appreciation for the compassionate nature of the caregivers, noting that they take the time to listen and respond to their loved ones’ needs. The agency is led by a Director of Nursing with over 25 years of experience in patient care, which enhances the quality of care provided.
Who They Serve
Aurora Home Health primarily serves elderly patients and individuals with disabilities, offering in-home care designed to assist them in their daily lives. The agency aims to help clients maintain independence while providing the necessary support to navigate challenges associated with aging or disability.
Service Area
The services provided by Aurora Home Health extend throughout Plano and the greater Dallas area, ensuring that families in these regions have access to quality home health care.
What Families Say
Families have generally praised Aurora Home Health for its dedication to patient care. Many reviews highlight the kindness and professionalism of the staff, with specific caregivers receiving commendations for their exceptional service. However, there have been a few reports of unprofessional interactions, indicating that experiences may vary.
Room for Improvement
While many families have had positive experiences, there are some concerns regarding communication, particularly in instances where potential clients felt their inquiries were not handled professionally.
Summary
Aurora Home Health – Nursing & Elderly Care Services in Dallas, TX, offers a compassionate approach to home health care in Plano, Texas. With a focus on personalized care and a dedicated team of professionals, the agency strives to meet the diverse needs of its clients. While most families express satisfaction with the services provided, there are areas identified for improvement in customer service communication.