Overview
Ace Primary Home Care Inc, located in Pharr, Texas, is a home care agency that provides services primarily for individuals with Medicare. The agency focuses on delivering compassionate and professional care to help clients maintain their independence and dignity within their own homes.
Services & Support
Ace Primary Home Care Inc specializes in personal attendant and care services for both children and adults. Their goal is to assist individuals in receiving the necessary support to thrive in a home environment. The agency emphasizes understanding the specific needs of each client to ensure a comfortable and tailored care experience.
Care Approach & Staff
The staff at Ace Primary Home Care is frequently described as professional, compassionate, and attentive. Many families have expressed gratitude for the care provided, noting that the team takes the time to understand individual needs and preferences. This approach has led to positive experiences for clients, particularly in meeting the home health needs of elderly family members.
Who They Serve
Ace Primary Home Care serves a diverse clientele, including children and adults who require home health services. Families seeking reliable care for their loved ones often recommend the agency for its supportive and kind approach.
What Families Say
Feedback from families has been mixed. Many clients appreciate the compassionate care and professionalism of the staff, with several reviews highlighting their positive experiences. However, some concerns have been raised regarding the integrity of certain staff members, with reports of theft and the need for improved background checks. While many families express satisfaction with the services, these serious allegations indicate a need for vigilance in staff oversight.
Room for Improvement
There are noted concerns regarding the thoroughness of background checks for staff members. Some families have reported negative experiences related to employee conduct, suggesting that the agency could enhance its hiring practices to ensure the safety and security of clients.
Summary
Ace Primary Home Care Inc offers a range of home health services in Pharr, Texas, with a focus on compassionate care for clients of . While many families have expressed high satisfaction with the care provided, issues related to staff conduct have been raised, indicating an area for improvement in oversight and hiring practices. Overall, the agency is recognized for its commitment to supporting clients in maintaining their independence at home.
