Overview
Pflugerville Nursing and Rehabilitation Center, located in Pflugerville, Texas, is a non-profit facility dedicated to strengthening families and communities through compassionate care. The center offers a range of services including post-operative care, wound care, IV therapy, and in-house rehabilitation. By providing an in-house therapy team, the center ensures that patients and residents see the same therapists regularly, fostering trust and rapport.
Services & Support
The facility provides various services aimed at promoting recovery and well-being. These include rehabilitation for joint replacements, memory care, and specialized therapy services. The in-house rehabilitation team is highlighted as a key differentiator, allowing for consistent care and personalized attention.
Care Approach & Staff
The staff at Pflugerville Nursing and Rehabilitation Center is noted for their professionalism and dedication. Many reviews commend the team for their kindness and understanding, particularly in challenging situations. However, there are mixed experiences regarding staff communication, with some family members expressing concerns about the responsiveness and professionalism of certain staff members. The center emphasizes the importance of building relationships between caregivers and residents, which is supported by the continuity of care through the same therapists.
Who They Serve
Pflugerville Nursing and Rehabilitation Center serves a diverse population, including individuals requiring rehabilitation after surgery and those needing memory care. The facility is equipped to handle various levels of care, catering to both short-term rehabilitation patients and long-term residents.
Living Options & Amenities
Residents at Pflugerville Nursing and Rehabilitation Center benefit from a range of amenities designed to enhance their quality of life. The facility is described as clean and well-maintained, contributing to a welcoming environment. Additionally, there are numerous activities scheduled for residents, including social events and recreational opportunities that encourage engagement and interaction.
What Families Say
Family members express appreciation for the care and attention their loved ones receive. Many reviews highlight the kindness of the staff and the effectiveness of the therapy programs. However, some families have reported challenges with communication and staff responsiveness, particularly concerning phone calls and updates about their loved ones. Overall, the feedback reflects a mix of satisfaction with care quality and areas needing improvement in communication.
Room for Improvement
While many families have positive experiences, there are noted concerns about staff communication and responsiveness, particularly when family members attempt to contact their loved ones. Instances of unprofessional behavior and challenges in understanding due to language barriers have also been mentioned. Addressing these issues could enhance the overall experience for residents and their families.
Summary
Pflugerville Nursing and Rehabilitation Center offers a range of rehabilitation and memory care services in a clean and supportive environment. While many families appreciate the dedication of the staff and the structured activities available, there are areas for improvement regarding communication and staff professionalism. Overall, the center aims to provide quality care and foster strong relationships between caregivers and residents, making it a viable option for families seeking rehabilitation and nursing care.
