Overview
Westward Trails Nursing & Rehabilitation, located in Nacogdoches, Texas, is a skilled nursing facility offering 24-hour care and a full-service rehabilitation department. The facility provides a range of services including physical, occupational, and speech therapy, aimed at meeting the unique needs of each resident.
Services & Support
The facility offers comprehensive skilled nursing and rehabilitation services. Residents benefit from personalized care plans designed to address their individual needs. In addition to rehabilitation, Westward Trails provides hospice care and assisted living options, ensuring a continuum of care for residents at different stages of their health journey.
Care Approach & Staff
The staff at Westward Trails is described as dedicated and caring, with many reviewers noting the compassion shown by nurses and aides. However, there are mixed reviews regarding staff competency, with some reports of staff being unprepared for basic tasks. While some staff members have been praised for their efforts to provide comfort and care, others have been criticized for unprofessional behavior.
Living Options & Amenities
Residents at Westward Trails enjoy a clean and updated environment with a home-like atmosphere. The facility emphasizes a comfortable living experience, although some reviews have pointed out concerns regarding cleanliness and maintenance in certain areas.
Dining & Activities
Westward Trails provides meals prepared by culinary experts, focusing on nutritious and delicious options for residents. The facility promotes an active lifestyle, encouraging residents to engage in various activities that support their overall well-being.
What Families Say
Families have expressed a range of opinions about their experiences at Westward Trails. Some commend the facility for its caring staff and positive rehabilitation outcomes, particularly for residents like grandmothers receiving care. Others, however, have had negative experiences, citing issues with staff professionalism and overall facility management. This highlights a significant divide in family perceptions of the quality of care provided.
Room for Improvement
Concerns have been raised about staff competency and the cleanliness of the facility. Some families reported experiences of staff not being adequately trained or present, leading to a lack of trust in the care provided. Addressing these issues could enhance the overall experience for residents and their families.
Summary
Westward Trails Nursing & Rehabilitation offers a range of skilled nursing and rehabilitation services in Nacogdoches, Texas. While many families appreciate the compassionate care and comfortable living environment, there are notable concerns regarding staff training and facility cleanliness. Families considering this facility should weigh the positive experiences against the criticisms to make an informed decision for their loved ones.
