Overview
Bender Terrace Nursing and Rehabilitation Center, located in Lubbock, Texas, provides a range of services for individuals requiring nursing care and rehabilitation. The facility has received mixed feedback from families, with significant concerns raised about the cleanliness and overall care provided to residents.
Services & Support
Bender Terrace offers services including memory care and rehabilitation. However, reviews indicate serious issues with neglect and insufficient support for residents. Families have reported instances of inadequate hygiene, delayed assistance, and a lack of proper communication from staff regarding care plans.
Care Approach & Staff
While some families have expressed gratitude for the caring attitudes of certain staff members, there are alarming reports of neglect. Multiple reviews highlight experiences of residents not receiving timely care, with one account noting a resident became bedbound shortly after admission. The staff’s approach has been criticized for not meeting the basic needs of residents consistently.
What Families Say
Feedback from families is largely negative, with many urging others to avoid placing their loved ones at Bender Terrace. Reports of unsanitary conditions, such as dirty bathrooms and unkempt living areas, have been prevalent. Some families have noted that while there are dedicated staff members, the overall environment and management have led to distressing experiences for residents and their families.
Room for Improvement
A recurring theme in the reviews is the need for significant improvements in cleanliness and resident care. Families have called for better management practices, increased staffing, and enhanced training for employees to ensure that residents receive the attention and care they deserve.
Summary
Bender Terrace Nursing and Rehabilitation Center faces serious challenges regarding the quality of care and cleanliness. While some staff members are appreciated for their dedication, the overall feedback suggests a pressing need for improvements in the facility’s operations and standards. Families considering this center for their loved ones should weigh these concerns carefully.
