Overview
Avir at Heritage Oaks, located in Lubbock, Texas, offers a range of skilled nursing, rehabilitation, and long-term care services. With 159 licensed beds, the facility provides both private and semi-private accommodations, allowing residents to personalize their living spaces. The layout is designed to ensure a secure environment that promotes comfort and accessibility for residents.
Services & Support
The facility specializes in skilled nursing care, which includes 24-hour compassionate support, advanced wound management, cardiac and pulmonary care, IV therapy, and hospice care. The nursing and therapy teams are noted for their attentiveness, with some families expressing satisfaction with the care provided, particularly in rehabilitation services.
Care Approach & Staff
While some reviews highlight the dedication of staff members, including nurses and the therapy department, others raise concerns about the overall management and organization of the facility. There are reports of unprofessional behavior among some employees, which has led to dissatisfaction among families regarding accountability and communication.
Who They Serve
Avir at Heritage Oaks serves a diverse population, including individuals requiring skilled nursing and rehabilitation services. However, experiences shared by families indicate a significant disparity in care quality, with several expressing concerns about the treatment of their loved ones and the facility’s overall atmosphere.
Living Options & Amenities
Residents at Avir at Heritage Oaks can choose from private or semi-private rooms that aim to create a homelike environment. While the facility promotes a cozy atmosphere for leisure and conversation, some reviews mention issues with cleanliness and unpleasant odors within the building.
What Families Say
Feedback from families is mixed. Some commend the attentive nature of the staff and the quality of care their loved ones received, while others report distressing experiences, including missing personal belongings and inadequate medical attention. Specific incidents of patients being overlooked or not receiving proper care have raised alarms among family members.
Room for Improvement
Several reviews indicate areas needing improvement, particularly regarding staff professionalism and management responsiveness. Concerns about cleanliness, communication issues, and instances of mismanagement have been highlighted, suggesting that the facility may benefit from enhanced oversight and training for staff.
Summary
Avir at Heritage Oaks in Lubbock, Texas, provides skilled nursing and rehabilitation services in a facility designed for comfort and accessibility. While some families appreciate the care their loved ones receive, significant concerns about staff professionalism and overall management persist. Prospective residents and families are encouraged to thoroughly evaluate their options and consider the mixed feedback when making decisions.
