Overview
Girling Personal Care, located in Lubbock, Texas, is dedicated to offering home health care services aimed at helping individuals maintain their independence at home. Despite this commitment, feedback from families indicates significant challenges in service delivery.
Services & Support
Girling Personal Care provides home health care services, but reviews suggest that the execution of these services may not meet the expectations of families. There have been multiple reports of delays in receiving care, with some families waiting weeks for assistance that was promised but not delivered.
Care Approach & Staff
Concerns have been raised regarding the qualifications and professionalism of the staff. Families have reported instances where caregivers lacked necessary knowledge, such as understanding privacy laws. Additionally, there are troubling allegations about the backgrounds of some staff members, leading to significant trust issues among clients.
Who They Serve
Girling Personal Care primarily serves the elderly and disabled community, providing assistance to those who require support to remain in their homes. However, the reviews indicate that the company may struggle to effectively meet the needs of these vulnerable populations.
Room for Improvement
The feedback highlights several areas where Girling Personal Care could improve. Families have expressed dissatisfaction with communication, reporting that case workers often do not follow up as needed. There are also serious concerns regarding the vetting process for caregivers, which could impact the safety and well-being of clients.
Summary
In summary, while Girling Personal Care aims to provide essential home health care services in Lubbock, Texas, reviews indicate significant concerns regarding service reliability and staff qualifications. Families considering this provider may want to carefully evaluate these aspects based on the experiences shared by others.
