Overview
Heritage at Longview Healthcare Center, located in Longview, Texas, is a nursing home that emphasizes skilled care and a supportive environment for residents. The facility aims to provide quality, personalized care that meets the unique needs of each individual.
Services & Support
Heritage offers a range of services including skilled nursing, rehabilitation, and assistance with daily living activities. The facility is equipped to provide physical, occupational, and speech therapy, catering to residents transitioning from home or hospital settings.
Care Approach & Staff
The staff at Heritage is described as caring and dedicated, with many long-tenured employees noted for their kind hearts. However, some reviews indicate that the facility may be understaffed at times, which can impact the level of care provided. While there are positive mentions of staff members who go above and beyond, there are also concerns about responsiveness and patience among some workers.
Living Options & Amenities
Heritage features private rooms and a large rehabilitation gym. The facility is noted for its cleanliness and home-like atmosphere, which helps create a comfortable environment for residents.
Dining & Activities
Residents at Heritage enjoy home-style meals prepared by culinary experts, with several reviews highlighting the quality and taste of the food. However, there are concerns regarding meal options, as some residents feel they are not offered sufficient choices.
What Families Say
Feedback from families is mixed. Many appreciate the supportive environment and the care their loved ones receive, while others express serious concerns regarding the quality of care, including instances of neglect that have led to severe health issues. Some reviewers have changed their initial negative assessments to more favorable ones over time, reflecting a complex experience at the facility.
Room for Improvement
There are notable concerns regarding staffing levels and responsiveness. Some families report experiences of neglect, including instances where residents were not attended to adequately. Additionally, the lack of meal options has been a point of frustration for some residents.
Summary
Heritage at Longview Healthcare Center strives to provide a caring and supportive environment for its residents. While many families report positive experiences with the staff and the quality of food, there are significant concerns regarding staffing issues and the overall quality of care. Families considering this facility may want to weigh both the positive feedback and the criticisms shared by others.
