Overview
Havencare, located in Longview, Texas, is a nursing and rehabilitation facility that has received mixed feedback from families regarding the care provided to residents. While some praise the staff for their kindness and the cleanliness of the facility, others have raised serious concerns about the quality of care, staffing levels, and communication.
Services & Support
Havencare offers a variety of services, including rehabilitation and nursing care. The facility is noted for its dining and activities, with some residents enjoying engaging activities organized by the activities director. However, reviews indicate that there have been significant issues with staffing, particularly during certain shifts, which has affected the level of care provided.
Care Approach & Staff
The staff at Havencare has received both commendations and criticisms. While some family members appreciate the caring approach of nurses and aides, others have reported instances of neglect and poor treatment. Specific concerns include inadequate responses to call lights, leading to residents feeling ignored and dehumanized. There are also reports of staff shortages that hinder the ability to provide timely assistance to residents.
Who They Serve
Havencare serves individuals requiring nursing care and rehabilitation. However, some reviews suggest that the facility may not be equipped to handle more complex medical needs, as families have reported difficulties in obtaining appropriate long-term care for their loved ones.
Living Options & Amenities
The facility provides spacious rooms that residents can personalize to make them feel more like home. Despite this, there have been complaints about lost belongings and inadequate attention to residents’ needs, particularly regarding personal care and hygiene.
Dining & Activities
Havencare’s dining services have received positive remarks, with some reviews highlighting the quality of the kitchen staff. The activities program, led by a dedicated director, offers various engaging opportunities, although the overall availability of activities has been questioned in light of staffing challenges.
What Families Say
Families have shared a range of experiences at Havencare. Some express gratitude for the care their loved ones received, citing the supportive environment created by the staff. Conversely, others have voiced serious concerns about neglect and mistreatment, urging prospective residents’ families to remain vigilant and involved in their loved ones’ care.
Room for Improvement
There are notable areas for improvement at Havencare, particularly concerning staffing levels and communication. Families have reported dissatisfaction with the transition to new ownership and the subsequent lack of notice regarding changes that affected care and billing. Additionally, concerns about the treatment of residents and the overall management of the facility have been raised.
Summary
Havencare in Longview, Texas, offers nursing and rehabilitation services with a focus on resident engagement through activities and dining. While some families commend the staff’s caring approach, significant concerns about staffing shortages, communication, and resident treatment persist. Prospective residents and their families are encouraged to thoroughly assess these factors when considering Havencare for their loved ones.
