Overview
Haven Oaks Healthcare, located in Longview, Texas, offers a range of services including 24-hour skilled nursing care, short and long-term rehabilitation, and a dedicated memory care unit. The facility aims to provide a supportive and compassionate environment for its residents, with private rooms designed to enhance the healing process.
Services & Support
The facility provides a variety of services tailored to meet the needs of its residents. This includes skilled nursing care for individuals requiring ongoing medical attention, rehabilitation services for those recovering from surgery or illness, and specialized memory care for residents with cognitive challenges. The staff is dedicated to ensuring that each resident receives personalized care and support.
Care Approach & Staff
Haven Oaks is noted for its compassionate and professional staff who strive to treat residents with dignity and respect. Many reviews highlight the caring nature of the employees, including nursing aides and administrative staff, who are described as going above and beyond to ensure the well-being of the residents. The facility’s commitment to maintaining a clean environment is also frequently mentioned, creating a welcoming atmosphere for both residents and visitors.
Who They Serve
Haven Oaks serves a diverse population, including individuals requiring long-term care, short-term rehabilitation, and those in need of memory care. The facility is designed to accommodate various needs, ensuring that all residents feel at home and supported during their stay.
Living Options & Amenities
Residents at Haven Oaks enjoy private rooms that contribute to a comfortable living experience. The facility is designed to foster a sense of community while allowing individuals to personalize their space. The emphasis on cleanliness and a pleasant environment is a frequent point of praise from families.
Dining & Activities
The dining services at Haven Oaks are noted for their quality, with staff providing meals that meet the dietary needs of residents. Additionally, activities are organized to engage residents and promote social interaction, although there have been mentions of staffing changes impacting the availability of these programs.
Room for Improvement
Some reviews indicate concerns regarding staffing levels, particularly following a change in ownership. Reports suggest that reduced staffing may impact the level of care provided to residents. Families have expressed a desire for more consistent staffing to ensure that all residents receive the attention they need.
What Families Say
Families often express appreciation for the care their loved ones receive, noting that the staff feels like family. Many highlight the dedication of the employees and the clean, inviting environment. However, some concerns have been raised regarding staffing levels and communication, particularly when trying to reach the facility by phone.
Summary
Haven Oaks Healthcare offers a range of services focused on skilled nursing, rehabilitation, and memory care in a supportive environment. While many families commend the caring staff and clean facilities, there are calls for improved staffing to enhance the quality of care. Overall, Haven Oaks strives to be a welcoming home for its residents, providing compassionate care and support.
