Overview
Harbor Hospice of Longview, located in Longview, Texas, provides professional hospice care in the comfort of patients’ homes. The organization emphasizes quality of life for patients facing serious health challenges, and its commitment to excellence is reflected in its core values.
Care Approach & Staff
The care approach at Harbor Hospice aims to support families during difficult times, though experiences may vary. While some caregivers, like the certified nursing assistant, have been noted for their kindness and thoroughness, there have been concerns regarding the reliability of staff and the quality of care provided. Feedback from families has indicated instances where communication and comfort care were not adequately addressed, leading to disappointment during critical moments.
What Families Say
Family experiences with Harbor Hospice have been mixed. Some have praised the gentle and kind nature of certain staff members, highlighting their dedication to patient care. However, there are significant concerns regarding the interactions with nursing staff, particularly in high-stress situations. Instances of perceived rudeness and lack of professionalism have been reported, which have impacted families’ trust in the service. One family felt compelled to switch to another provider to ensure appropriate comfort care for their loved one, particularly during the final stages of life.
Room for Improvement
Several families have expressed a need for better communication and support from the nursing staff, especially during critical end-of-life moments. Ensuring that all staff members maintain a compassionate and professional demeanor is essential for enhancing the overall care experience.
Summary
Harbor Hospice of Longview provides hospice services aimed at delivering quality of life for patients at home. While the organization has dedicated staff members who are caring and supportive, there are notable areas for improvement, particularly in communication and consistency of care. Families considering this service may want to weigh these factors carefully as they seek the best support for their loved ones.
