Overview
Healing Hands Home Health Care, located in Laredo, Texas, provides home health services, including nursing care. The organization has received a mix of feedback from families regarding their experiences with the care provided.
Services & Support
Healing Hands Home Health Care offers nursing services, which some families have praised. Positive feedback highlights the attentiveness and professionalism of the nursing staff, particularly one nurse who has been described as becoming a friendly presence for families. However, there are concerns about the company’s communication and scheduling, with reports of missed appointments and difficulty reaching staff for updates.
Care Approach & Staff
The staff at Healing Hands are noted for their caring approach, especially in the context of nursing care. Families have expressed appreciation for the attention given to their loved ones, with specific mention of the main nurse’s efforts to communicate effectively before visits. Nonetheless, there have been instances where families felt the need for better overall communication and responsiveness from the organization.
Who They Serve
Healing Hands Home Health Care serves a diverse range of clients, including those needing post-operative care and support for disabled individuals. Families have reported varying levels of satisfaction based on their specific needs and experiences with the staff.
Room for Improvement
Several reviews indicate a need for improvement in communication and scheduling practices. Some families experienced frustration due to missed appointments and difficulty in reaching case managers. This has led to recommendations for potential clients to consider their options carefully.
What Families Say
Overall, families have shared mixed experiences with Healing Hands Home Health Care. While some have expressed satisfaction with the nursing care received, others have voiced concerns regarding customer service and communication issues. Positive remarks often center around individual nurses who have made a significant impact on families, while negative feedback highlights significant gaps in coordination and responsiveness.
Summary
Healing Hands Home Health Care in Laredo, Texas, provides home health services with a focus on nursing care. While many families appreciate the dedication of individual nurses, there are notable concerns regarding communication and appointment management. Families considering their services may want to weigh the positive experiences against the reported challenges.
